Effective Date: 15TH OCTOBER 2025

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Introduction

Porwal Spices, operating under the brand name "Venest," is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share your personal data when you visit our website or purchase our products.

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Information We Collect:

Personal Information

We collect the following personal information when you:

• Create an account or place an order

• Subscribe to our newsletter

• Contact customer service

Information collected includes:

• Full name

• Email address

• Mobile phone number

• Shipping and billing addresses

• Payment information (processed securely by payment gateways)

Non-Personal Information

We may collect non-personal information such as:

• Browser type and version

• Device information

• IP address (anonymized)

• Website usage patterns

• Pages visited and time spent

Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (shopping cart, checkout process)

• Performance Cookies: Help us understand website usage and improve performance

• Functional Cookies: Remember your preferences and settings

Cookie Consent:

• By continuing to use our website, you consent to our use of essential cookies

• You can disable non-essential cookies through your browser settings

• Disabling cookies may affect website functionality

How We Use Your Information

Primary Uses:

• Order Processing: To process and fulfill your orders

• Customer Service: To respond to inquiries and provide support

• Account Management: To manage your account and preferences

• Communication: To send order updates, shipping notifications, and important information

Marketing Communications:

• Newsletter subscriptions (only with your explicit consent)

• Promotional offers and product updates

• You can unsubscribe anytime using the link in our emails

Information Sharing and Disclosure

We DO NOT:

• Sell your personal information to third parties

• Share your data for marketing purposes without consent

• Rent or lease your information to external organizations

We MAY Share Information With:

• Shipping Partners: To deliver your orders (limited to delivery information only)

• Payment Processors: To process payments securely

• Legal Authorities: If required by law or legal proceedings

• Service Providers: Who help us operate our business (under strict confidentiality agreements)

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission

• Secure servers for data storage

• Regular security audits and updates

• Access controls and authentication measures

• Employee training on data protection

Data Retention

• Account Information: Retained while your account is active

• Order Information: Retained for 7 years for legal and tax purposes

• Marketing Data: Retained until you unsubscribe

• Cookies: Automatically expire based on type (session or persistent)

Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request information about personal data we hold

• Correction: Update or correct your personal information

• Deletion: Request deletion of your personal data (subject to legal requirements)

• Portability: Receive your data in a structured format

• Withdraw Consent: Opt-out of marketing communications anytime

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Children's Privacy

Our website and services are not intended for children under 18 years. We do not knowingly collect personal information from minors.

International Transfers

Currently, we operate within India only. Your data is stored and processed within India's borders.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any changes.

Contact Information

For privacy-related questions or concerns:

• Email: venestexpo@gmail.com

• Phone: +91 91799-40438

• Address: 28, Hammal Colony, Chota Bangarda Rd, Indore 452005

• Hours: Monday-Saturday, 10:00 AM - 6:00 PM

Data Protection Officer

For data protection queries, contact us at venestexpo@gmail.com with "Data Protection" in the subject line.

Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Digital Personal Data Protection Act, 2023 (DPDPA)

Porwal Spices
Brand: Venest
GST Registration: [23ETFPK6584R1ZT]
28, Hammal Colony, Chota Bangarda Rd, Indore 452005