TERMS & CONDITIONS

Effective Date: 15th October 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Venest website and the purchase of products from Porwal Spices. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Company Information

Company Name: Porwal Spices
Brand Name: Venest
Business Type: GST Registered Proprietorship Firm
Address: 28, Hammal Colony, Chota Bangarda Rd, Indore 452005
Phone: +91 91799-40438
Email: venestexpo@gmail.com

3. Definitions

"Company," "we," "us," "our" refers to Porwal Spices
"Customer," "you," "your" refers to the person placing an order
"Products" refers to spice blends and related items sold by us
"Website" refers to our e-commerce platform
"Order" refers to your purchase request

4. Product Information

All products are manufactured under strict quality standards
Product descriptions, images, and specifications are provided for informational purposes
We reserve the right to modify product formulations for quality improvement
Colors in product images may vary due to screen settings

5. Pricing and Payment

Pricing:

All prices are in Indian Rupees (INR) and include applicable taxes
Prices are subject to change without notice
Shipping charges are additional and calculated at checkout
We reserve the right to correct pricing errors

Payment Methods:

Credit/Debit Cards
Net Banking
UPI Payments
Digital Wallets
Cash on Delivery (where available)

Payment Terms:

Payment must be made at the time of order placement (except COD)
Failed payments will result in order cancellation
COD orders require payment upon delivery

6. Order Processing

Order Acceptance:

All orders are subject to acceptance and product availability
We reserve the right to refuse or cancel orders
Order confirmation will be sent via email

Processing Time:

Standard processing: 3-4 business days
During adverse conditions: 4-5 business days
Processing begins after payment confirmation

7. Shipping and Delivery

We ship within India only
Delivery times: 3-4 business days (standard), 5-7 days (remote areas)
Shipping partner selection is at our discretion
Risk of loss passes to customer upon delivery
Please refer to our Shipping Policy for detailed information

8. Returns and Refunds

Returns accepted within 7 days of delivery
Products must be unopened and in original condition
Sale items are not eligible for return
Opened products cannot be returned or exchanged
Please refer to our Return Policy for detailed procedures

9. Product Quality and Safety

Quality Assurance:

All products are manufactured under hygienic conditions
We follow food safety standards and regulations
Products are tested for quality before packaging

Allergen Information:

Products may contain allergens
Check product labels and descriptions carefully
Contact us for specific allergen information

Shelf Life:

Use products within the recommended time frame
Store in cool, dry places away from direct sunlight
Check expiry dates before consumption

10. Intellectual Property

All content on our website is owned by Porwal Spices
"Venest" brand name and logos are our trademarks
You may not use our intellectual property without permission
Product recipes and formulations are proprietary

11. User Responsibilities

Account Security:

Keep your account credentials secure
Notify us immediately of unauthorized access
You are responsible for all activities under your account

Prohibited Uses:

Do not use the website for illegal purposes
Do not attempt to harm or disrupt website functionality
Do not post inappropriate content or reviews

12. Limitation of Liability

Our liability is limited to the value of products purchased
We are not liable for indirect, consequential, or punitive damages
We do not guarantee uninterrupted website availability
Force majeure events may affect service delivery

13. Disclaimers

Product Disclaimers:

Products are for culinary use only
Individual results may vary based on usage
We do not make medical or health claims about our products

Website Disclaimers:

Information is provided "as is" without warranties
We do not guarantee error-free content
Third-party links are provided for convenience only

14. Privacy and Data Protection

Your privacy is important to us
Please review our Privacy Policy for data handling practices
We comply with applicable data protection laws
We do not sell personal information to third parties

15. Communication

Official communications will be sent to your registered email
You consent to receive transactional messages
Marketing communications require separate consent
You may opt-out of promotional emails anytime

16. Dispute Resolution

Governing Law:

These Terms are governed by Indian law
Disputes will be subject to the jurisdiction of Indore courts only

Resolution Process:

Contact customer service for initial resolution
Formal complaint procedure if unresolved
Legal proceedings as a last resort

17. Force Majeure

We are not liable for delays or failures due to:

Natural disasters or severe weather
Government actions or regulations
Labor strikes or transportation issues
Technical failures beyond our control

18. Modifications

We may update these Terms periodically
Changes will be posted on our website
Continued use constitutes acceptance of changes
Major changes will be communicated via email

19. Severability

If any provision is deemed invalid, the remainder stays in effect
Invalid provisions will be replaced with valid alternatives
These Terms survive termination of your account

20. Contact Information

For questions about these Terms:

Email: venestexpo@gmail.com
Phone: +91 91799-40438
Address: 28, Hammal Colony, Chota Bangarda Rd, Indore 452005
Business Hours: Monday-Saturday, 10:00 AM - 6:00 PM

21. Acknowledgment

By placing an order or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Porwal Spices
Brand: Venest
GST Registered Proprietorship Firm

Fssai certified Firm
28, Hammal Colony, Chota Bangarda Rd, Indore 452005

Last Updated: 15th October 2025